Ask awayFrequently asked questions
The things people ask us most. If yours is not here, send us a message and we will answer it ourselves.
How long does delivery take?
Orders are processed after payment is received and then dispatched with our courier partner. Delivery times may vary depending on your location.
Do you deliver nationwide?
Yes. We offer nationwide delivery across South Africa at a flat rate of R109. Enjoy FREE delivery on orders of R1,000 or more.
Can I choose my flavours?
Yes. Where applicable, you can select your preferred flavours when placing your order.
How should I store my fudge?
Store fudge in an airtight container at room temperature, in a cool, dry place away from direct sunlight and heat. If your room is very warm, refrigerate it and allow it to come to room temperature before serving.
How should I store my cookies?
Store cookies in an airtight container at room temperature, away from direct sunlight and heat. For stuffed cookies, refrigerate if not eating within 1 to 2 days. Allow them to come to room temperature or gently warm before serving.
Are your products fresh?
Yes! All our fudge and cookies are made fresh in small batches to ensure you receive the best possible taste and texture. We don’t mass-produce or keep large amounts of stock on hand.
What is the shelf life of our products?
Our fudge and cookies are made fresh and are best enjoyed within 7 days of delivery. For the best taste and texture, store them according to our recommended storage instructions.
What allergens should I be aware of?
Our products may contain or come into contact with milk, nuts, peanuts, wheat/gluten, soy and other allergens. Some ingredients are produced or packed in facilities that also handle allergens. If you have a specific allergy or dietary requirement, please contact us before ordering so we can advise you on the ingredients and potential cross-contact risks.
Can I order Oh Fudge! for corporate gifting or events?
Absolutely! We create custom fudge and cookie orders for corporate gifting, events, celebrations, and other special occasions. Contact us with your requirements and we’ll create a tailored quote for you.
Can I change my order after placing it?
We’re happy to help with changes as long as your order hasn’t been prepared or dispatched yet. Please contact us as soon as possible after placing your order, and we’ll do our best to accommodate your request.
What payment methods do you accept?
All orders are paid securely online at checkout. We accept credit and debit card payments through our secure payment system.
What if my order arrives damaged or goes missing?
We take great care when preparing and packaging every order. If your order arrives damaged due to an issue on our side, please contact us with your order details and photos so we can assist. Once your order has been handed to the courier, we are not responsible for delays, loss, or damage caused during transit, unless the issue was due to an error on our side.
