Good to knowCustomer Care

If you have any questions about your order, our products, delivery, or anything else, we're here to help.

Customer Support

• Response time: Within 24 business hours.
• Business hours: Monday to Friday, 9:00 AM to 5:00 PM.
• Weekend and public holiday enquiries will be answered on the next business day.

If there's ever an issue with your order, please contact us as soon as possible so we can work towards a fair solution.

Allergens and ingredients

Our products may contain or come into contact with milk, nuts, peanuts, wheat/gluten, soy and other allergens. Some ingredients are produced or packed in facilities that also handle allergens. If you have a specific allergy or dietary requirement, please contact us before ordering so we can advise you on the ingredients and potential cross-contact risks.

• Every product contains dairy and is not suitable for a vegan diet.
• Products are not gluten free and are not made in a gluten free environment.
• Nut free is not something we can promise, so please order with that in mind.
• If you have a severe allergy, contact us before ordering and we will tell you exactly what is in a batch.

Full ingredient lists are available on request for any item in the range. Please check the label on arrival and store your order as directed.

How to store your Oh Fudge!

Fudge: store in an airtight container at room temperature, in a cool, dry place away from direct sunlight and heat. If your room is very warm, refrigerate it and allow it to come to room temperature before serving.

Stuffed cookies: store in an airtight container at room temperature, away from direct sunlight and heat. Refrigerate if you are not eating them within 1 to 2 days, then allow them to come to room temperature or warm them gently before serving.

We make our fudge and cookies in small batches because we care about how they taste when they reach you. Our fudge is cooked and cut in batches rather than sitting on a shelf waiting for an order, and our stuffed cookies are baked in small batches and designed around the experience of breaking into a thick cookie and finding that generous centre.

Your satisfaction means everything to us, and we appreciate your support of our small business.